I went to Pearle Vision location at 7870 West Bell Road Suite 110 in Glendale,AZ.. this was my very first visit to Pearle Vision so I thought I would try them out. I brought in my perscription for the eyeglasses from the eye exam I just had done earlier that day someplace else. Anyway that day I had to wait forever to get a sales person to help me (I guess they were short staffed. But I finally got helped and I ordered the eyeglasses. I finally got the eyeglasses picked up. I had ordered the trans extra gray in the lenses but the glasses do not turn dark in the sunshine. There is no way I can wear them in the bright sun light. They hurt my eyes really bad.. I tried calling many times a day and no one answers the phone at all. The eyeglasses are useless to me and I spent $500 for the glasses. The sales person was very short fused and interrupted me several times and in a big rush a to get me out the door. She was not very helpful in explaining how the trans extra gray works as there are different levels of the trans extra gray. But the customer she has just before me she was nice to him and it took forever for her to get his order and they talked and talked and laughing and it had nothing to do with the eyeglasses or his order. Then he finally agreed to get the glasses and still took over a hour to get his order in and paid for before she could finally help me. Then when she finally helped me she was in a big rush and in a hurry and rude saying do you want the glasses or not I have other things to do. So I've been trying to call their office for days and finally someone answered the phone. when I talked to someone finally on the phone the lady was talking fast like she was in a race. She put me on hold and then finally said I will have someone call you tomorrow. We will see if they do or not. I am not satisfied with the service or the glasses.
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