I haven't so far managed to attend one of their tests, but let me cover their so called platforms.
1) The PTE booking platform in terms of UX is rubbish, there is no way a company that charges so much for a test could keep their standards so low.
2) The PTE portal is a joke, there is no coherent navigation. Finding something is a mission, even after you have done it like 5 times previously. It seems like it has been stitched together by a 7 years old.
Nothing in their platform has been thought through, you will be asked to login your credentials countless times as the authentication is not persisted in the browser. The support chat is just glued on top of their website, it doesn't have a clue if you are logged in or not.
After raising an issue with them for paying for the test, they got me back an email saying try again from another device in 24h, so I did and the issue was still there. However they resolved the issue at their end, you know KPIs.
When their platform doesn’t work, the chat agents just default to giving out their toll rate phone numbers. Very convenient, isn’t it? When the problem is clearly on their side, why should you have to pay extra to sort it out over the phone?
Ah and the cherry on top of the cake is when you order learning materials and you pay 100+ bucks, these will appear in your accounts within 5-7 days.
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Trusted by governments and institutions to be a gold standard in English Language Testing, Pearson Test of English (PTE) is a computer-based English language proficiency test that assesses all four essential language skills in a single two-hour test.
Approved for migration to Australia, New Zealand, Canada, and the UK and accepted by over 3500 universities worldwide, PTE is the faster, fairer, and simpler way to make your dream of living, studying, or working abroad a reality.
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