[Taxes and import duties]Below are two problems which I resolved after talking with customer service. I include the resolution after the description of the problem.1. When listing values of items on the package, they don't include price decreases related to buying 4-packs and discounts. For me, the stated value was close to 2 times higher than what I paid, which basically doubled duties and VAT I had to pay for the package.Resolution: Pebblebee reimbursed me for the difference in tax I had to pay.2. During ordering, they claim that taxes are included, however I still had to pay VAT when the package arrived. The price didn't lower when I filled in the shipping address, indicating I paid the VAT twice.Resolution: I didn't pay VAT twice. According to Pebblebee, this "tax included" message is only invalid for customers in Switzerland due to being in Europe, but not in EU.[Customer Service]They reimbursed me for additional taxes I had to pay due to incorrectly stated values of items on the package, but they couldn't help me with my trackers not pairing (I managed to pair them eventually without their help).[Trackers]The trackers work well, but there may be issues with pairing. Particularly on Fairphone, it was impossible to pair multiple trackers (2-3) during one day and I had to spread out the pairing process over multiple days.
Claim your business profile now and gain access to all features and respond to customer reviews.
Pebblebee creates smart, sustainable tracking solutions designed to help you stay connected to what matters most. Our rechargeable devices work with Apple Find My and Google Find Hub networks or the Pebblebee network, giving you peace of mind whether you're tracking keys, wallets, bags or pets. We combine sleek hardware with powerful features to deliver more than just item recovery - we offer real protection and emotional reassurance. Based in the U.S., our team is committed to transparency, continuous improvement, and world-class customer support.See more
