I ordered a mirror from the company four weeks ago, and it arrived with strange, permanent damage on the glass—streaks that cannot be cleaned. I was very disappointed as I didn't notice the defects until after I had already made large holes in my newly decorated walls using the thick screws provided. I contacted the support team and was asked to send pictures of the damage. I explained that I couldn't capture the defect in a photo, but it was extensive. Eventually, I managed to have the product collected, though it took several attempts since the first collection didn't happen despite me waiting at home all day. I was promised a replacement mirror without any faults. The new mirror arrived, and it had the exact same issue. I was devastated. When I inquired about the lack of quality control, I was told that there would now be measures in place due to these two faulty mirrors—though it felt a bit late for that. I was informed I could receive a refund, but that wasn't an option for me since I had already made alterations to my wall for this mirror. I had to settle for a damaged product, and what’s worse is that I still haven’t received any refund or compensation for the inconvenience and defective item I now have. I made five or six calls to the company, trying to follow up on this issue because I kept being given callbacks about a partial refund, but when I called back, I was told no discussions had taken place regarding my case. Eventually, a representative informed me that her manager stated they wouldn't issue a partial refund until they inspected the damaged mirror, which I returned 15 days ago. Overall, the customer service has been slow and inadequate, with no initiative taken. I’ve had to call repeatedly and almost plead for a refund that I rightfully deserve. I still haven't received anything, and I’m left with a damaged mirror. I regret my purchase from the company. Please ensure you inspect your products and honor your customers with appropriate refunds when necessary.
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Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends.
Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom.
All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.See more
