Review Time
I ordered a mirror from the company four weeks ago, and it arrived with strange, permanent damage on the glass—streaks that cannot be cleaned. I was very disappointed as I didn't notice the defects until after I had already made large holes in my newly decorated walls using the thick screws provided. I contacted the support team and was asked to send pictures of the damage. I explained that I couldn't capture the defect in a photo, but it was extensive. Eventually, I managed to have the product collected, though it took several attempts since the first collection didn't happen despite me waiting at home all day. I was promised a replacement mirror without any faults. The new mirror arrived, and it had the exact same issue. I was devastated. When I inquired about the lack of quality control, I was told that there would now be measures in place due to these two faulty mirrors—though it felt a bit late for that. I was informed I could receive a refund, but that wasn't an option for me since I had already made alterations to my wall for this mirror. I had to settle for a damaged product, and what’s worse is that I still haven’t received any refund or compensation for the inconvenience and defective item I now have. I made five or six calls to the company, trying to follow up on this issue because I kept being given callbacks about a partial refund, but when I called back, I was told no discussions had taken place regarding my case. Eventually, a representative informed me that her manager stated they wouldn't issue a partial refund until they inspected the damaged mirror, which I returned 15 days ago. Overall, the customer service has been slow and inadequate, with no initiative taken. I’ve had to call repeatedly and almost plead for a refund that I rightfully deserve. I still haven't received anything, and I’m left with a damaged mirror. I regret my purchase from the company. Please ensure you inspect your products and honor your customers with appropriate refunds when necessary.
This feels like a scam. The website claims 'next day' delivery, but that hasn't been the case with my mirror being delivered by a certain service. I've waited at home for three days—Thursday, Monday, and Tuesday. Each time, the tracker showed them passing my door! I paid the company in full on Saturday. So much for next day delivery! I want my money back immediately and I feel entitled to compensation for the time I've wasted.
Purchased a mirror and after two years, it showed significant flaws due to water damage. The service claimed this was a result of excessive moisture, despite their advertisement stating it was suitable for high humidity environments. There are two of us using it, along with an extractor fan. I strongly advise against this product as it is not fit for purpose. I am currently pursuing a claim with my credit card company since, in my view, it has not lasted a reasonable amount of time. The advertised 10-year guarantee seems irrelevant in this case. I'm also concerned about the safety of this hardwired product. I've documented my communications to support my claims, as I believe reviews can be manipulated. I activated the warranty recently, but it appears it won't cover the issues I'm facing. Furthermore, if you read the details of the guarantee, they won't cover the costs of an electrician to handle a faulty item. Ultimately, the responsibility falls on the customer. Consider this a warning. I'm counting on my credit card company to assist me further.
I am still waiting for my delivery! I ordered an illuminated bathroom mirror for my wife, attracted by the promise of free next-day delivery. I received the order confirmation immediately, and tracking details were provided as expected. However, the tracking information only states that it's out for delivery, and when the day passes, it simply updates to a forecast for the next day. It's clearly all automated! When I attempted to contact the delivery service, which is supposedly a specialist company chosen by the seller, their response was just that I would receive another email when the item is scanned and dispatched. Again, it's evident that the tracking is automated, and neither company seems to care about the misinformation. This experience has been extremely disappointing so far!
I’m still waiting for my delivery! I ordered an illuminated bathroom mirror for my wife, lured by the enticing free next day delivery. I got the order confirmation quickly, and tracking details were sent as expected. However, the tracking just states it's out for delivery, and when the day passes, it updates to the next day's forecast. Clearly automated! Attempting to reach the delivery service, supposedly a specialist chosen by the seller, yielded a simple response: another email will come when the item is scanned for dispatch. Clearly, the tracking is automated, and neither company shows concern for the misinformation. This has been an extremely disappointing experience!
The item arrived damaged. I cut my hands while opening and repackaging it! Customer service was not very understanding and offered no apologies. It should have gone straight to the bin, but I had to arrange a return to get my money back. Handling the broken glass was both dangerous and messy. A truly negative experience.
I ordered a mirror with next day delivery if placed before 3pm, which I did. This was for a bathroom renovation with visitors coming, so I wanted it ready on time. It arrived after the weekend, a full week later! If you advertise next day delivery, it should be honored. As for the product, had I paid full price (I ordered during a Black Friday sale), it wouldn't have been worth it. The price still suggested next day delivery, indicating its value. Quite disappointing.
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Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends.
Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom.
All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.See more
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