Serious concerns regarding customer treatment and order governance.I placed two legitimate orders using my own identity, payment method, and contact details. Both were cancelled without investigation or justification, solely due to unrelated historical activity at the same address.I was explicitly told I would receive a phone call if there were any issues — no call was made. Instead, I was dismissed and told to “use another supplier.”This raises serious concerns around customer fairness, escalation procedures, transparency, and governance standards. Businesses operating this way risk reputational damage and regulatory scrutiny.Would strongly advise leadership review of internal policies and customer handling processes.
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