I’ve used Pedparts twice initially without issue. On the next occasion I found them to be very helpful in recommending parts for my brother’s mp3. But when I queried the build quality of my variator holder. Things did not run smoothly. I heard nothing when I sent it back and it was only on my 3rd email when I mentioned that I’d have to contact my bank to get a refund. They finally refunded me almost a month after posting and still without acknowledging my email. They told me they’d refunded me on the 4th email and in correspondences after this it emerged the refund was £3.66 less than I’d paid for this tool and a set of the rollers. Something to do with what it would of cost to send out the parts I kept. Then came a lot of abuse based on the fact that I was to dumb to use the tool as they had apparently tested it and found no issues. When I explained I had worked as a tool designer they change tack but refused to give me a full refund and refunded my return postage, totalling £6.34 in all. When I asked what the manufacturer said about my criticism of it they said “the manufacturer has stated they are quite happy to make a written statement that it is not faulty should it become legally escalated to the point that it is necessary for them to do so”. It is clear from Pedparts general attitude these are not bike people.
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