Let me first start by saying - I've bought from them before and not had a problem, but that's because I didn't have a problem. If you receive a faulty/ damaged item from this company, that's when the issues start.They sent me an exhaust that was really badly manufactured. Literally didn't fit anywhere. So I sent an email with some pictures then followed up with a call. I was told 1. They do not collect faulty or damaged items, 2. I'd need to wait for them to inspect the exhaust before refunding or dispatching a new one. I was irritated - the bike was off the road so I couldn't wait, but it was quite a lot of money so I returned the exhaust and had to buy another one (from elsewhere). I followed up the return with an email to ask if they'd looked at the exhaust - they just emailed a link to their refund policy stating 'Up to 30 days'. I didn't give in, and asked repeatedly for confirmation that they had received the exhaust and whether they had looked at it. Still no answer - just a link to the refund policy. After 3 weeks of asking them the same question, the incredibly rude customer service assistant emailed me to say that 'I' was 'rude' and 'blocked' and that they would not respond to any more emails, I was absolutely amazed at the response. I hadn't been rude, just wanted a straight answer, which they would not give. I'm not alone here, there are others who have had the same issue, just see the other reviews. Having pretty much given up on them, I wrote one last time to state a date at which I would raise legal proceedings under the sales of goods act. This gained a response a few days later where they finally conceded that they hadn't looked at the exhaust, but would finally refund the money. It took them 4 weeks to ignore my return. If I hadn't kept on at them I'm certain I'd have never got my money back. I would say, only buy inexpensive components from these people if you must or risk the consequences if you need a refund.
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