I made an order to Discount Dragon, who have been rebranded Peeko recently. 5 out of 6 jars of one order line was missing from my order. I tried to raise this via the web form which is currently not working, and Peeko’s AI chat. The AI chat on the first attempt found my order, and matched details of what was missing but did not connect me to an agent successfully to discuss the issue. The next morning I used a different web browser to try again and this time it is telling me my order number cannot be found, and again an agent has not as yet reached out on the chat or email to try to resolve my issue. The fact that the contact channels do not seem to be effective, and the lack of a number to speak to somebody on shows terrible customer service. I am a previously a regular customer of Discount Dragon but would not advise using Peeko based on this experience. The response from Dominic from peeko below is unfortunately not very helpful as none of the contact channels have been working for me today and I do not have a number to call. Please could Customer Service at Peeko contact me directly via my account where my email address is stored to rectify this issue. Asking me to contact Customer Service when the channels I can find on the website and not working isn’t really an acceptable response. Finally found a generic email address after a bit of googling, hopefully I get a satisfactory and timely response to my message.
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www.peeko.co.uk
Peeko - Big brands. Better value.
Discover huge savings on all your favourite household brands. Shop from thousands of fantastic value products, and enjoy free tracked delivery on orders £50 or over. This applies to any address with a UK Postcode!
At Peeko, we want to make shopping for everyday essentials fun, easy and affordable. We believe nice things don’t have to cost a fortune, which is why you’ll find incredible prices with savings of up to 60%* across the nations favourite branded products come rain or shine. Whether you want to fill your food cupboard for less or stock up on those sought-after cleaning products everyone’s talking about, we’ve got your back.
Explore hundreds of fantastic value items across food & drink, home & cleaning, soft drinks, health & beauty, snacks & treats, beer & spirits and pet essentials. Find big brand favourites, such as Heinz, Cadburys, Starbucks, Brewdog, McVities, Walkers…and many more; all at incredibly low prices!
*see website for full details on delivery.
**compared to normal supermarket prices. See more
