I ordered my first 2 pela cases last summer. Unfortunately, in about 6 months, the one I had been using began “falling apart.” It had a hard backing and the rubber black ridge around the edge of the case. The hard backing came unglued and began popping out of the rubber siding. I left a review with photos, and pela responded promptly. They offered a solid colored replacement case (whichever color I wanted) at no charge. I already picked out my next cases from them that I planned to eventually get, though, and I asked if I could possibly get one of those instead, since the one I liked was the same price as the one that fell apart. They agreed with no hesitation, and sent me my new case! They were very patient, kind, and helpful. They also responded very quickly via email communication! Their help was so appreciated, and I will definitely remain a loyal customer to them. 💜
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