I bought a flight ticket in february 2020 (Order number 9120193019). The flight was cancelled and I keep emailing with these people “Katarina , Romana Babicova, Matej Spodniak about the full refund as they promised in their first email . We have made 17 emails about this refund so far which is ridiculous. It’s been 7 months and I still don’t have my money back and they suddenly mentioned that they will keep 10€ fee which should not be taken off me esp when I didn’t receive any service from them . Suddenly after my complain been raised to them , they now want to take 4.80€ from the full flight ticket price . There is no fee mentioned in their terms and conditions and I’m fed up with them and going to be raising further complains against this awful company . Big Liars . Avoid in all terms !
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