The quality of the product. I have spent over $400 USD at their site. There was an issue with the stitching on one of the items. They have committed to sending me a replacement free and will let me keep the original. The issue was inside the cover so it doesn't affect being about to use it. I reached out and sent them pictures of the issue. They didn't hesitate to offer me a replacement. They went straight to the suggestion and I honestly hadn't thought of that. I thought I would have to return it. Now that their warehouse is in the US their products will come much quicker. That was the only downside to doing business with them. How long that it took to receive the item. That didn't affect my review. I know that if I order outside of the US it will cost more. They offer good sales and they will often send discount emails. I goofed on my second order and forgot I had a code to enter. However the quality of what I have received is amazing minus that one stitching issue.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
