The product shipped to me did not at all match the colors shown on their website photos. When I tried to get it returned, they repeatedly promised to exchange it, but then refused to do so. Their customer service was unreliable, untruthful, and has that sent unresponsive. We went back and forth for several months before I finally reported them to my credit card company and they forced Pelsbarn to issue a refund.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
