Their customer service has been so disappointing. I order a bed over 30 days ago and it still hasn’t arrived. When I asked for more detailed tracking information they refused to provide any. They are very unresponsive to emails and have only replied a few times after multiple emails sent. Their responses seem like boiler plate responses and don’t provide any help. They have never provided any information on when I can expect to receive the product. For a company that offers a “high quality item” for a high price, they have really missed the mark on how they treat their customers.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
