Ordered these mats with the buy one get one free offer in an attempt to help my greyhound who is struggling in the heat. Honestly, I am not convinced these do anything.The material is thin and feels cheap, and stays cool (and I use the word "cool" very lightly) for approximately 5 seconds while in contact with my dog. Since she has been using it she has not been cooling down any quicker than she was before. I have tried to be optimistic but I genuinely feel like I paid £78 for a couple of normal blankets. The worst part of this is their money-back-guarantee. Don't be fooled by the part that says if you're not satisfied you can return it within 14 days. Scroll down and you will see that they must be returned UNUSED. How the hell are you meant to know if you're satisfied without trying it? If they were really that confident about their products they would give you your money back if it didn't help your dog, whether they can re-sell it or not.So I cannot return these because 1) my dog has used them and 2) you can't return items on sale. From what I can see these mats are ALWAYS on some sort of sale, probably done so they've always got a reason to not refund people. I'm not expecting anything from the company by writing this review, I just want to warn other people before buying. The reviews on their website are 99% 5 stars, nothing below 3. Serves me right for being desperate to help my dog.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
