I am seriously upset over issues with Pelsbarn's tracking information, after receiving an internal tracking number that provides minimal details about the shipment's progress. The website says shipping is between 8-9 business days, but the responses to negative reviews on Trust Pilot claim that they tell customers shipping take 6-14 business days. That's an outright lie. I have a screenshot from their website that says different.I now have seen multiple reviews suggest that Pelsbarn's tracking information can be inaccurate or misleading, with reports of tracking updates being stuck on "awaiting USPS" or changing back to "label created". This lack of transparency and unreliable tracking has increased my concerns, and I now suspect that Pelsbarn might be an overseas-based company that falsely portrays itself as being in the US. Their website lists Monero Valley, CA as their location. However, shipping from zip code 92555 to zip code 30269 even with a few days for order fulfillment would have the product here by July 11th. I've not had a "tracking update" since July 7th. I paid extra to expedite my order which has made no difference at all. Pelsbarn doesn't give the customer the REAL tracking number so there's no way to independently verify that the item is in route. Super shady business practice. What are they trying to hide?
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
