BUYER BEWARE! I have been trying to get a refund from Pelsbarn since11/25/24 for a couch bed. It cost $55.00 to return the $120. item this is because this isn't a company in CA you have to return the items to Canada! Now almost 1 month later and runaround emails, they want me to have USPS re-route the package. Pelsbarn has the tracking proof my package arrive in Canada! 1 month later and I'm out $170.00. This is not a USA company, I believe the company is in China based on packaging. I want my refund! I have again followed up and was told last week I would get my refund and I would need to go to USPS to get the $55.00 refund for Pelsbarn giving me an incorrect return address. I am now out $175.00 for a cheap imported pet bed for my couch. The quality is awful, customer service is beyond poor! This company doesn't deserve even 1 star. IT IS A SCAM!!!! I want my money back!!!
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
