I ordered a pet bed on Nov. 28 & paid for priority shipping. I still hadn’t received it by 12/11 so emailed requesting a status update. They responded that it was a very busy season & please have patience. I emailed again on 12/18 & their respond was that they were still processing & please be patient & if I contacted them ur would just push my request further down in Queue (basically admonishing me for contacting them. On the shipping website it said they had received in their warehouse on 12/10 & preparing for shipment. Now it shows that my order expired. Interesting thing is that my emails from them regarding confirmation of my order & their responses are missing from my inbox. I called their customer service line & after sitting in hold for 20 min received a recording that they couldn’t answer my call & to try again later. This is absolutely ridiculous!!! I have ordered from them in the past with no issues. Have no idea what is going on.1/14 - update. I was contacted by Christine from customer service who profusely apologized & stated my item must have gotten lost. She shipped out a replacement & I got a tracking update. Hoping for the best but we’ll see. I received my replacement bed as promised so my opinion of their customerService is better. They were very apologetic & responsive which is great, but getting ahold of them was difficult. The bed online looked luxurious & plush but the bed is not. The material is thin & the padded roll was lumpy & not very soft & full as depicted in the picture. I have ordered the cooling bed which was good quality but the couch plush bed is poor quality. I probably will not continue purchasing their products.
Claim your business profile now and gain access to all features and respond to customer reviews.
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
