Product was cheap and thin. Their website boasts about their amazing satisfaction guarantee and easy returns with no questions asked. HOWEVER, when you go to return, they respond saying you have to give a reason before they process your return. I gave them my reason and never heard back from them again despite multiple follow up attempts. Don’t use this company. Response to company comment:I have sent 3 emails since this review. Still nothing. My order number is PELSORG133750. Please process my return and give me the instructions to return it.The only email I've received from you said I need to give a reason in order for the return to be processed. We are now approaching the 14 day return policy through no fault of my own. Instead of writing back comments on this platform- write back to my emails and provide decent customer service
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
