During delivery of the product the delivery driver ran over landscape lighting and caused $100 in damage. Upon reaching out to Pelsbarn (included video of incident and receipt for repairs) they stated they would not give me the courier company information but would act as intermediary on our behalf. It is now about 1month later and here is Pelsbarn’s final response:Thank you for your patience.We have received feedback today, and according to the courier company, this type of issue falls outside the scope of their claims process. They recommend reporting the matter to the police for assistance.Unfortunately, in cases like this, we do not have direct control over the delivery service. However, as a gesture of goodwill, we would like to offer a 15% refund on your order.Once again, we sincerely apologize for the inconvenience caused.Pelsbarn would like to send me $26 for $100 in damage as ‘a gesture of goodwill’. I have now paid $279 for a $179 item (156% of the cost). In addition, rather than remitting the cost of the damage they would prefer to make it a criminal matter? Update: 01/23/25After posting a review the company reviewed my correspondence and evidence, and decided to issue a refund for the cost of the item. I appreciate their willingness to address the matter and take steps to resolve it.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
