I ordered a dog bed on December 1, and 35 days later, I have yet to receive it. I am in communication with their customer service team which continues to be a disappointing experience with AI generated responses and still NO updates about when I can expect to receive the bed. Apparently it's with a 'carrier' and still not even with the shipping party. Completely unacceptable. If I don't receive it by the end of this week, I'll have no choice but to dispute the charge with my credit card company. Will never be purchasing from this company again. EDIT for Bianca: Can you please provide a direct email address that I can reach you at, Bianca? I'm not going to provide my personal email address on this platform. I was given an order number that is now showing as EXPIRED in the tracking section, so that's cool (PELSORG120148), and I was also given a tracking number from Christina that is UJ918040384YP and doesn't even register on your tracking page. I can send screenshots if I'm able to get in touch with you directly.Edit 2: Check out the BBB complaints for the full story on this scam artist company.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
