I wouldn't give any stars if I didn't have to. I bought the "Luxurious Cozy Pelsbarn Sofa Bed"! It arrived from China, so it wasn't made in the US, it was vacuumed sealed and when I opened it, the most horrible smell came from the bed. I put it on my backporch on a drying rack thinking it would air out and be ok. This is day 4 and the smell hasn't changed. My dog won't go near it, and I can't even bring it in my house because of the smell. I have been emailing with Joanna and she claims that "they have conducted multiple quality checks and have not encountered odor-related issues during inspection!". They keep telling me to unzip the removable cover and I can wash it. There is NO ZIPPER!! I keep telling them that! Do they not know about what they claim is their product. They gave me 2 options: 1. A return for the item, which I don't know what that's about since I haven't heard back, and 2. A 20% discount out of Goodwill. GOODWILL, are you kidding me!! Why would I want a 20% discount on something that was pricey, smells horrible, and is useless!! I would never recommend this company to anyone!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
