As many of the reviewers have shared here, I wish I had done more research BEFORE making my purchase. While they were quick to take my payment on November 24, 2024, shipping of my order has been in limbo – and it's now December 18. After sharing a few meaningless "shipping updates", their response to my last inquiry was... "I've sent your request to our warehouse and I'm hoping we can still make this cancelation for you. I'll keep you posted as soon as I hear back from them about the status of your order.Thank you in advance for your patience and understanding." - Maya This should not require patience and understanding spanning nearly a month. Either you have product to ship or you don't. If you don't you stop taking orders and give a prompt refund. NO hope involved, "Maya" (who is the company mascot and not a real customer service person.)I've initiated a fraudulent claim with my bank as this length of delay is unacceptable.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
