Purchased a seat cover on 11/18/24 and paid extra for priority handling to expedite. Finally received the item on 12/6/24--almost 3 weeks after "expedited" processing. The seat cover is very thin and cheap feeling so I immediately requested a return. I received an email telling me to fill out a return request form and I'd be contacted within 48-72 hours with return instructions. It's now 12/17/24, I've sent 2 additional emails and attempted to reach them by phone--all with zero response. I'll have to dispute the charge through my CC I guess.**edit based on response from Pelsbarn: You can’t find my contact/order/email in your system bc I’m obviously not sharing my personal info or order # on Trustpilot-a public forum. I’ve already emailed multiple times with no response received. That’s the entire problem!
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
