I ordered something from Pelsbarn and the company claimed it was delivered on December 9th. It is December 17th an Pelsbarn is still investigating the delivery- looks like this gift won't appear under the tree this Christmas. Never again!Today (Jan 7, 2025)) I received an email stating an apology- however my order was processed on November 23, 2024, and I reported no delivery on December 9, 2024. Pelsbarn proposed a resolution 18 days after I reported not receiving the product and the day after Christmas. A sad Christmas! Pelsbarn's lack of concern and customer service will prevent me from doing business with them in the future... beware!
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
