Buyer beware!!! I had many issues with the delivery of their product (car seat protector), it did not arrive till 4 days AFTER tracking said it was delivered. I complained and when the product finally arrived (in a box torn to pieces) I decided that I did not even want to open the product inside this torn up box. Mainly because of the poor customer service/terrible delivery I received in just buying this product. If they treat their customers this badly anything they make will be of the same caliber. When I started a return I was told beside the $7.95 restocking fee, I would be required to mail back to them and the cost will be from $20-$30! I had to fill out an extremely ridiculous ''return'' form and then told I had to wait an additional 48 hours for this sham company to give me return address information so I can mail to them. This will be roughly 7 days of dealing with this sham company and they only give you 14 days to return product? Trying to force me to keep product, they said accept a 20% discount? On a $186 (with tax) that's about $37....no thanks- you have ripped me off enough. I told them I want nothing to do with this company and their deceptive advertising. Also, they sent a ''free'' blanket that I hope does not require an additional restocking fee since I did not ask for it or even want it, they just sent it and now I have to pay to mail back this ''free'' blanket, so I lose more money!! DON'T BUY FROM THEM, I wish I had never seen their ad. Wish I had never wasted my money. Wish I had never heard of this company. I am beyond disgusted.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
