I have not received my order pelsorg100453- herringbone fabric protector for sofa. I reached out to find out why the tracking information appears to not have changed after 7 days. No one answers the phone and I received a rote answer to check the tracking- which I advised I had that was the reason for the email. I emailed again after 10 days and then I get a response that says, this is not their usual stock and the warehouse is prioritizing their other orders. what does that even mean- they offer these on their website as their product. I get an email then saying, that the warehouse now will ship in two days and I have to wait another 7- 10 days for the delivery. For my touble they said they would throw in a blanket to which I responded, I do not need the blanket and could they expedite it? took a day to respond and they said they would ask the warehouse! What kind of customer service is this???? They had no problem charging me immediately, but I have no confirmation that the item will ever be shipped. The tracking information gives no other information but that the order was received- clearly because they charged me. It's been more than the initial 7- 10 days. I have requested a refund today! I will find a more reliable company. I wish I had found these reviews before I ordered the sofa cover. I advised them that I would file a report with the BBB if I did not confirmation of my refund request by Monday. I will also dispute with my credit card company, if I do not receive the money back. BEWARE.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
