The bed I ordered was too small and was poorly made. I mailed it back, filled out the online form. Didn’t get a refund. I didn’t do my return in the proper order, they said. No refund. After arguing online for a week, they agreed to a 30 percent refund. This company is a complete scam.They claim the website is clear about returns. I sent screen caps that showed that wasn’t true. They said they were fixing the website so no one else would be confused.And yet, they act like a 30 percent refund is a noble gesture and that ‘they consider this case closed.’
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
