the cooling bed took a month to arrive and the zipper on the bed was broken when it arrived.customer service is non existent.the cooling bed is made of poor quality and the company does not stand by their products.no response from customer service regarding a request for a refund and I want to return the broken bedno response!I waited three days and got a response from Pelbarn below that customer service is busy responding toothed customers messagesIt seems that a whole lot o people are complaining when customer service can’t respond within three daysI requested a refund and still have no response Garbage products and a scam of a companyThe Better Business Bureau has given Pelsbarn a rating of F!!!!Worst rating they can give them!!
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
