I placed an order with Pelsbarn around June 17. The order finally shipped and arrived my home approximately June 28. It was not a complete order. Two items were left out. There is no shipping slip in the packaging with the order or explanation for the incomplete order. I have tried to contact the company by phone, they never return a call. I also have sent emails to them and have received no response. I would either like my money back or the items shipped to me so I can see if my dog likes them. They have been very unresponsive. I am very disappointed with them as a company and saddened by their poor customer service
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
