Awful company and false advertising! Says 100% satisfaction guaranteed with easy returns! They do nothing but lie! The beds are way smaller than advertised, when I contacted them they asked for measurements and when sent they said that is the right size. When I ordered there was only one size (there was not an option) and the Ad showed a Labrador Retriever and a Yorkie would barely fit in what I received. They refused to let me return claiming it was on sale and can’t be returned, does not say that on their guarantee on the website. Then I did a chargeback with my credit card company and they lied to them saying they let me return it and I never did. I’m out $118 and still have two of their useless car beds. Do not order! Save your money they are thieves!!!!!Update. Only after this review was posted did I receive customer service. I have received my funds back and have donated the beds to the local animal shelter. This is a step in the right direction from Pelsbarn, however I would have gladly returned the best 3 months ago for a refund. It shouldn't have been this hard.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
