The link that I followed saying that I was purchasing Garden Soil from Home Depot.
The response it what I got back, there was no mention of pencilvendor on the page that I thought I was purchasing the garden soil and now they say that I brought a gift card that is non-refundable.
Please refund my $17.58, I think this link tricked me into this purchase.
I’m sorry for the confusion and the frustration this has caused. We’re an independent company and are not affiliated with Home Depot or any other websites, brands, or advertising platforms. Sign-ups and purchases can only happen directly through our own system.
I’ve gone ahead and cancelled your membership. You’ll receive a separate email confirming the cancellation.
To clarify how our service works: when you signed up, you purchased a digital gift card that provides credits in our store (1 credit = €1). Members can then use those credits to shop with savings of up to 80% on eligible items. No physical product was included with the initial sign-up.
Regarding your refund request: there are no top-ups available to refund on your account, and we’re very sorry, but the initial gift card purchase is non-refundable according to our terms and conditions.
If you have any questions about your account details or need anything else, I’m here to help.
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