Would give negative stars if I could. I am supporting someone who employs Penderels Trust as the payroll manager. A particular matter with HMRC has dragged on for several years, partly because of Penderels communication failures. Complaints to Penderels have been apparently "thoroughly" investigated, but they have kept missing the emails/calls they didn't respond to. The CEO claims to have investigated the matter by consulting correspondence over the PAST TWO MONTHS claiming they don't retain correspondence beyond 2 years. Somehow, though, other staff managed to put together a timeline of correspondence dating back to 2018. These "investigations" are clear cover-ups. The communication is appalling (no one answers phone calls or emails, payslips are shockingly late and at times even missed unless you are on the case, some staff are very rude, lots of mistakes,...), which is shocking since they deal with vulnerable people. Even the CEO is only interested in covering up Penderels failures. I am utterly shocked and disappointed by the CEO's response. He has not bothered to do anything. Would not touch them. Be very careful. The other reviews say it all.Update (07 April): Contrary to the response, the CEO is refusing the matter further unless THE CLIENTS send him emails his staff sent/didn't respond to. He should have these as many of them formed the basis of a timeline his staff made. He is also refusing to send the policy which confirms how long Penderels Trust holds information for (it is not on the website when it should be) as required by Data Protection regulations. Update (8 April): Privacy policies cannot be found when using Google Chrome. Was finally able to open when using Microsoft Edge. This should be made clear on the webpage. The policy only says that Penderels will keep data for as long as the law requires. What is this? CEO and a senior manager have told us different things.Update (9 April): Thank you for informing me that it works on Google Chrome. I've just tried it again from my phone. No download button visible. Please let me know where I can send the screenshot.
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