This is not an emotional review. I purchased some products from the company back in November 2025, and it seemed like the product had changed since my original purchase in 2016. I decided to return it following the company’s policies. I had to reach out to customer service in the United States twice, sending multiple emails to request a refund. It wasn't until my second phone call on December 11th, 2025, that I was still getting the same response that they were investigating the issue. I have proof of delivery from FedEx showing that the return was accepted and signed for by an employee on November 24, 2025, at 1:54 PM. I must say, I do not support or recommend this company. They do not empower their employees to resolve situations promptly.
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Luxury British perfume house, offering a wide range of luxury fragrances online for women and men, as well as gifts, scented candles and grooming products.
