I found myself needing to contact the support team about four times regarding the same issue. During each call, I made it clear that the staff member was not scheduled for any shifts. On previous occasions, I was informed that the employee was still eligible for 10 days of pay, and when I inquired about calculating the amount, I was advised to base it on her regular shift, assuming she was rostered. During my last conversation with a representative, she was attentive and made sure to clarify my questions, ensuring that I felt understood. She proactively utilized her resources to provide me with the correct legal information. I appreciated her kindness, courtesy, and patience. Thank you for the support!
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