I've been a customer since January 2025, and used the accounting platform to scan invoices. However, on 1 December when I wanted to scan invoices for November I was unable to access the platform. My email and password worked, but then I was asked to add my phone number for verification and was unable to do so due to an error message. Since then I've been trying to get access, but had to go through several lengthy steps, including uploading a new KBIS which cost me money to download. I'm treated like a new customer. I've uploaded the documents 2 days ago, but my issue has not yet been resolved, and if I don't upload my invoices soon I will face a 150 Euro fine. Furthermore, the company has been deducting money from my account for services they are not currently providing. I am very dissatisfied with the way I've been treated.
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Pennylane est la plateforme tout-en-un de gestion financière et comptabilité des dirigeants d'entreprise et de leurs experts-comptables.
Notre plateforme rassemble pour les entreprises tous les outils et toutes les intégrations nécessaires pour gérer l’ensemble de vos dépenses, votre facturation, votre trésorerie ainsi que votre comptabilité.
Pour les experts-comptables, nous avons développé un outil de production comptable complet (de la saisie aux déclarations en passant par la révision et la gestion interne de votre cabinet) ainsi qu'un outil de gestion pour vos clients.
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