We have used PennyMac exclusively since 2014 through three purchases and one refinance. While there were always moments of frustration, they were few and far between, and the loan officers and team leaders never treated my wife and I like just a (loan) number. So whatever 2-3 star ratings or less are out there, sorry - but we haven’t used them for 11 years because they didn’t care or weren’t professional. This go around (purchase of our - hopefully - “Forever” home), Nick B. and Grace S. were simply incredible. We started the initial loan process on March 5th, and by yesterday (April 3rd) our loan was FULLY FUNDED! Our advice to the naysayers out there: research EVERY possible document you may need to provide and the ones you already have or can access lined up and ready to go as best you can. Create PDFs, files, lists of phone contacts for employment and financials, etc. The more you already know and prepare for, the less you will feel like PennyMac is the problem along the way!
Claim your business profile now and gain access to all features and respond to customer reviews.
