I'm truly looking forward to ending my association with this service as I've encountered significant financial difficulties. I've attempted three times to establish a biweekly auto-pay schedule, each time with different outcomes. Now, I've completely given up on both the service and on setting up a more manageable financial plan. What frustrated me most was when I successfully made an additional monthly payment to enroll in the program, but they couldn't provide any confirmation of my enrollment. They assured me verbally and through messages that I was enrolled, yet failed to supply proper documentation. Additionally, they couldn't give me the correct withdrawal date, providing two conflicting dates instead. They refuse to take responsibility for their mistakes. I wasted my extra funds trying to set this up, only to be misled about my enrollment status and the dates. The service should have voided the previous setup and reset everything when I called to re-enroll, but they didn't. All I received was a breakdown of what happened and a claim that I wasn't lied to. After being promised a follow-up call, I only got a letter reiterating our phone conversation. No one investigated what truly transpired after I complied with their requests. Now, I'm back at square one. A service like this seems disinterested in helping customers set up beneficial programs, as they prioritize their own profit from interest over customer support. Interestingly, making just one extra payment a year can significantly reduce your mortgage term.
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