What a letdown. After an over-the-top sales pitch that lasted close to three hours and begging me to close on the loan that night (some guy at the top promised a $5,000 credit just for me to sign), they strung me along for a whole month promising they'd update me with a request I had since the first week. There was always a hold up and they never delivered on any of their promises. After asking for my request and letting them know I had another offer I wanted if they couldn't provide, they sent an email stating they were sorry to see me to go.
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