Made an on-line reservation days in advance for a moving truck that had to be on a specific date. Chose Penske because their web site said "guaranteed availability." Less than 24 hours before the move, the local Penske office calls saying a truck is not available. In the meantime, they continued to send emails confirming the reservation. Changing the move date was not an option, so had to scramble looking for another truck the afternoon before the move, at a much higher cost. The local branch repeatedly insisted that I change my reservation to 3 days later in exchange for "a small discount," even though I explained to them several times that the date was not flexible. To add insult to injury, I then get an email from Penske saying I cancelled my reservation, skirting themselves out of their "guaranteed availability." After great difficulty contacting anyone at their web site, finally got a hold of someone, who promptly transferred me back to the branch that deleted my reservation. They send you in circles so you end up wasting time and getting nowhere. THIS FALSE ADVERTISING HAS GOT TO STOP!
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