Review Time
Hello I had a consecutive rental reservation made with the representative Rebecca at the Warren, Mi. location 13875 East 10 mile for the 3 Thursdays. I recieved a phone call from Penske Wednesday about 4pm. Stating that they no longer honered my reservation for a sprinter van and offered a 16 ft. small truck in which I specifically told penske to make sure it was a sprinter for my buisness. I asked the rep what happened to my reservation and she just told me they had zero sprinters in the entire state for me. Penske put me and my company in the worst possible situation by waiting a few hours for my reservation to tell me they have no sprinters for me. I DO NOT RECOMMEND doing any buisness with them they are NOT reliable and expect you to take what they want to give you as if its suitable when you specifically say it is NOT from the origanil rental agreement
Hello I had a consecutive rental reservation made with the representative Rebecca at the Warren, Mi. location 13875 East 10 mile for the 3 Thursdays. I recieved a phone call from Penske Wednesday about 4pm. Stating that they no longer honered my reservation for a sprinter van and offered a 16 ft. small truck in which I specifically told penske to make sure it was a sprinter for my buisness. I asked the rep what happened to my reservation and she just told me they had zero sprinters in the entire state for me. Penske put me and my company in the worst possible situation by waiting a few hours for my reservation to tell me they have no sprinters for me. I DO NOT RECOMMEND doing any buisness with them they are NOT reliable and expect you to take what they want to give you as if its suitable when you specifically say it is NOT from the origanil rental agreement
Order the Penske truck for a move they said it was available and everything was a green light I received a call saying the truck was no longer available at the location but there was one at a different location just a little farther away I said fine I'll still take it. They apologized and said during this time of the year FedEx usually rents up all their trucks and they are sorry but they were glad they were able to find me one available truck. I get out there The guy tells me I can get the truck for 75 mi I have absolutely no idea how many miles I need I did not get to check that out I didn't bother because it said unlimited mileage. Went back and forth basically they did not want me to rent the truck and they were trying to make a one excuse after another because they'd rather rent to FedEx. My issue with this is don't tell me it's available and then don't tell me I have to go a little further out waste my time waste my money my gasoline just to check for you to basically tell me no I can only go 75 mi with it that sounds crazy I don't even know how many miles I need
Made an on-line reservation days in advance for a moving truck that had to be on a specific date. Chose Penske because their web site said "guaranteed availability." Less than 24 hours before the move, the local Penske office calls saying a truck is not available. In the meantime, they continued to send emails confirming the reservation. Changing the move date was not an option, so had to scramble looking for another truck the afternoon before the move, at a much higher cost. The local branch repeatedly insisted that I change my reservation to 3 days later in exchange for "a small discount," even though I explained to them several times that the date was not flexible. To add insult to injury, I then get an email from Penske saying I cancelled my reservation, skirting themselves out of their "guaranteed availability." After great difficulty contacting anyone at their web site, finally got a hold of someone, who promptly transferred me back to the branch that deleted my reservation. They send you in circles so you end up wasting time and getting nowhere. THIS FALSE ADVERTISING HAS GOT TO STOP!
Read please and save youself from getting scammedLThis is in their web pageDamage Waiver (LDW)LDW covers you from financial responsibility if you experience any loss or damage to the truck or towing equipment except if the vehicle or equipment is used in any manner that violates the rental agreement terms. LDW does not cover your personal vehicle.Why is LDW recommended?Without Penske's Limited Damage Waiver, you will be liable for any damage to your rental truck regardless of who is at fault.When I rented the truck, I paid for the insurance assuming that I am covered but that is just how this company makes money. Just think how many people renting these trucks get into an accident. I have been renting it for last 10 years I never had any scratch but this time I drove into a garage as per the clearance, however there was a pipe that damaged the back part of the truck on right side. There was no roof damage, the roller door was still working. When I returned the truck, I was told the roof is damaged but when I argued I was told that I was negligence. I provide all the footage of the garage and the pipe that was impeding. I spoke an insurance lawyer he told me that the insurance I paid should cover the damage. I check the rental agreement of other truck rental companies they told me that an accident is when the damage happens not caused. I did not cause the accident. I followed all the proper precautions I was not aware that there is a pipe.My point is as follows:1. I don’t think there is any insurance, this company is making millions of dollars scamming people.2. If there is insurance who is the insurer, if Penske is the insurer, then it is in their best interest not to pay the insurance and make extra money.3. The insurance lawyer who checked the rental agreement said there is no disclosure about roof damage. He said if the manager is saying that I was told verbally then why there is a agreement, you know what he means.4. The repair was done by their own company that means another way of making money.5. The repair cost of the truck is 10 time more than what I would have paid a courier company to do my move.I don’t recommend anyone to rent their truck and if you do rent don’t pay
Worst truck rental experience of my life. Sent me to 3 locations all 30 minutes apart from each other because y’all couldn’t locate a truck I reserved nearly 2 weeks in advance. I had ~40 friends waiting to help me load a moving truck, but half had to leave because I was over an hour late and we had to load it in the dark, while it was raining. Penske’s errors kept me from getting to say one last goodbye to all the friends and family I had made before moving out of state. The customer service reps were sweet and tried to help as much as possible, but their help was unfortunately shadowed by the rest of the experience. The AC also didn’t work for the entire first half of a 22+ hour roadtrip spanning 3 days. The radio and clock in the cab also didn’t work half of the time. The truck ran well, but I highly regret using Penke’s service and would not recommend at all.
I am a first time truck owner operator and I went to purchase my Freightliner M2 box truck from Penske. Horrible experience from the beginning to current day, it took them 4 months to deliver the truck, yes it was a used truck and they said they were changing stuff and repairing stuff and when i finally got it, i realized that the truck is a complete lemon. Everyday i have a new surprise, first it had coolant leak, then it was the throttle body problems, then it was numerous exhaust sensors, now after a month its consuming oil and today i got a Engine cylinder misfire check engine code. Yes i was smart to buy warranty but what kind of trucks are they selling for 40,000 plus and then they don't want to own up to anything. Their service folks in Baltimore were nice and fixed a few things intially but then they were like that its past the 15 day mark and we cant do anything anymore. Caution and watch out folks
DONOT USE PENSKE- My son a police officer helped me move and when he went to fill up the fuel tank after $15 it kept clicking off and fluid coming to the top and couldnt get any more fuel to go in tank so he thought it was Full. Now mind you we only went 42 miles and I Got billed $65.60 for 8.2 gallons at $8 a gallon. Called corporate office said he was too busy to look in to this situation. Said it was in the paperwork and who has time to go thru all that when you are in the middle of moving. Think it should of been told to the Renter about their Stupid and Deceptive Scam device to stop you from filling the fuel tank...Deceptive Company STAY AWAY From This COMPANY!!!
They do not inspect their vehicles properly. We rented a truck here and it had to be towed since it DIDN’T HAVE OIL. Literally nothing came up on the dipstick when we checked ourselves after engine lights were flashing and the vehicle had to be towed.Then they made us drive in our own vehicle to pick up another one, rather than making any kind of effort themselves. They were short staffed and no explanation as to how this could have happened. No discount or anything for the hassle and time wasted on our end.They also over charged us for the rental (but have agreed to give us a partial refund to the correct price).I’m worried that the new truck will have some sort of issue too due to the low quality standards here, we thought paying a bit more with Penske over UHaul meant a better level of service but I guess not. People need to be able to rely on these vehicles. I do not feel safe with Penske honestly and will try something else next time. It was my dad picking up and driving the vehicle and I can’t imagine if something happened to him due to the car breaking down in the highway or something.
We've never used Penske before. I dealt with Blake McClellan, and he walked me through the entire process. His customer service skills were impeccable, thorough, and I'll definitely use Penske again and recommend them highly. It became quickly obvious that Blake had a rare passion for his job and customer service excellence. The cost compared to others was not only competitive but actually beat many we considered. Having 40 years of executive-level management expertise, I would have hired and promoted this young man to coach and lead my team of 900 associates and a budget of $45M, any day of the week.
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