Worst truck rental experience of my life. Sent me to 3 locations all 30 minutes apart from each other because y’all couldn’t locate a truck I reserved nearly 2 weeks in advance. I had ~40 friends waiting to help me load a moving truck, but half had to leave because I was over an hour late and we had to load it in the dark, while it was raining. Penske’s errors kept me from getting to say one last goodbye to all the friends and family I had made before moving out of state. The customer service reps were sweet and tried to help as much as possible, but their help was unfortunately shadowed by the rest of the experience. The AC also didn’t work for the entire first half of a 22+ hour roadtrip spanning 3 days. The radio and clock in the cab also didn’t work half of the time. The truck ran well, but I highly regret using Penke’s service and would not recommend at all.
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