I have been waiting for my car diagnostic appointment since November 13, 2025, and the car has been with them for a week without any updates. After not hearing anything, I escalated the issue to the complaints team. We were advised to take the vehicle to another approved retailer for assistance. It feels like there are games being played with us. We are considering legal action and seeking compensation since our business relies on this vehicle. We will also need to hire a vehicle to support our operations until the court hearing, as this situation is unacceptable. The lack of care from the team is disheartening, especially given the safety issues with my car. Many thanks.
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We began selling cars and vans way back in 1991 and our mission when we started out is still unchanged today; To make vehicle buying and servicing easy and affordable and to treat people like we would want to be treated. Put simply if you're happy, we're happy. We'll do everything we can to get you the best car or van available at a price you can easily afford and for the whole experience to be as stress-free as possible. We are approved second hand car specialists and stock over 1600 used cars including around 750 used Vauxhall cars. What's more, every Pentagon dealer is also there to take care of all your servicing and maintenance, parts, accident repair and warranty requirements. All this ensures you're guaranteed an exceptional level of service.
Our dealerships offer new car sales and used car sales, parts and servicing for Vauxhall, Ford, Peugeot, Citroen, Cupra, SEAT, Nissan, Renault, Mazda, Dacia, Mitsubishi and Kia that operate across Yorkshire, Staffordshire, Derbyshire, Lincolnshire, Lancashire, Merseyside, Cheshire and Nottinghamshire. See more
