Edit: I am now being asked to contact the dealership directly. As an autistic individual I do not deal well with potentially confrontational situations. This is why I contacted customer care (twice) via email to no avail. So no thank you - I will walk away with a sour taste in my mouth and the knowledge you have taken my family’s money under false misrepresentation and I will never recommend you. Thankyou for your meaningless response on here 🙏
Words actually fail me. Avoid is all I can say. Had an awful experience with this dealership after being misled and mis sold. Cars are priced COMPLETELY differently in the showroom as compared to online (£21995 v £17500) so that their add ons can be put on (that you don’t want) all whilst thinking you have a great deal.
We visited very close to month end and quite clearly the customer is not the priority here but more the figures on the board!!
We asked for confirmation if our deposit was refundable - the salesman said he wasn’t sure when he knew full well it wasn’t. Because we were misled we cancelled our order and lost our money.
I have seen on poor reviews the request to contact customer care. Let me tell you we have!!! Guess what - no response. That’s right not even an acknowledgement. Shameful customer service in this day and age.
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We began selling cars and vans way back in 1991 and our mission when we started out is still unchanged today; To make vehicle buying and servicing easy and affordable and to treat people like we would want to be treated. Put simply if you're happy, we're happy. We'll do everything we can to get you the best car or van available at a price you can easily afford and for the whole experience to be as stress-free as possible. We are approved second hand car specialists and stock over 1600 used cars including around 750 used Vauxhall cars. What's more, every Pentagon dealer is also there to take care of all your servicing and maintenance, parts, accident repair and warranty requirements. All this ensures you're guaranteed an exceptional level of service.
Our dealerships offer new car sales and used car sales, parts and servicing for Vauxhall, Ford, Peugeot, Citroen, Cupra, SEAT, Nissan, Renault, Mazda, Dacia, Mitsubishi and Kia that operate across Yorkshire, Staffordshire, Derbyshire, Lincolnshire, Lancashire, Merseyside, Cheshire and Nottinghamshire. See more
