I ordered a spa on MAR 31 to give my wife and children something to enjoy during the trying times that we as a nation are presently in. The spa showed “in stock, shops from warehouse in 24-48 hours”. I called on April 9th as I still had t seen shipping info, which I wasn’t overly concerned about since I expected “some” delay due to the pandemic. I was informed that I hadn’t selected the $199 quick ship option therefore the spa order was sent for production in FL and would ship in 3-4 weeks! Not once on any screen that I saw was this mentioned and I consider myself a fairly savvy shopper. I asked to have a supervisor call me. Still waiting. Buy local and avoid these snakes!Update: I’m grateful my review got noticed by the company, but it should not be that difficult to find the order I placed especially since I gave dates in my review. At any rate, I would email the company but no email is listed on the website and since my purchase my replies to my order email, attempted chats on the website and phone calls have gone unanswered. My spa showed up on the 23rd of APR. the chemicals that I included on the order (over 3weeks ago) still have not. My repeated attempts to get that cancelled (had to buy chemicals locally) have not been fruitful. Considering filing with my credit card company at this point.Update #2: The business contacted me upon seeing my review and I got a refund for the chemicals that did not arrive. Ultimately I got the product I wanted but had to wait much longer than anticipated. If you know there “quick ship fee” going into the transaction it might not be a terrible place to buy. Overall, I felt that their practices were misleading and I probably would not recommend using them. Upgraded to 2-stars.
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