So this year it seems like this company is a bit better being on the ball with things. I tried to order a hot tub cover last year and it was such a hassle due to multiple factors between the company and the manufacturer. Fast forward to this year and its like the company got 1 year wiser and back to making people happy! I got my Hot tub cover initially, in the promised window BUT had a bit of a snafu and got the wrong size and color. I was able to get in contact with Clearwater and they had to get in touch with the dreaded manufacturer. I did have to contact them twice but after the 2nd time i got a call from not only CW but a call from delivery people. We were able to get it straightened out and they got me the proper hot tub cover. I still think the staff maybe a bit overworked but they made effort to get in touch with me this time which is a complete 180 from last year. I think the overall process flow for these orders needs some work and tweaking but this time around, i am happy. Kudos to Amy H for being a boss and crushing my issues and objectionables! People like Clearwater is on the road to recovery!
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We firmly believe that lasting connections with our customers is at the heart of what makes our business successful. This foundation has led us to become one of the nation’s largest independently-owned retailers for spas & hot tubs in the country.
We sell Spas and Hot Tubs with Free curbside delivery anywhere in the continental United States. We are striving to be the best online spa purchasing experience.See more
