We ordered our AquaRest Premium 600 6 person hot tub, which we upgraded to the 240 volt, on May 26th. When we placed the order, the website said that due to COVID-19 it could take 10-12 for delivery. Within a week of placing the order, the website showed a jump to 16-18 week delivery time on new orders.At the 10 week mark, I sent an email inquiring as to the possible ship date on the spa and my e-mail was promptly answered. I was told once they had a ship date from the factory, they would let us know. I inquired again at the 14 week and I received a shipping date of September 18. A couple of weeks later, I checked again on ship date and was told they had no indication that the hot tub wouldn’t ship on time. On Tuesday September 21, we received the e-mail that it had shipped and was actually projected to deliver that coming Friday. Due to being out of the shipping company’s deliver area, it was transferred to another delivery company and our spa was delivered Monday September 28. It is up and running and it is beautiful! It’s a well made spa and it was worth the wait!When I originally chose this hot tub, I based my choice on the pre-COVID rating the hot tubs and the company ClearWater received. I also based it on the standard that the company believes that lasting connections with their customers is at the heart of what makes their business successful. But the thing that impressed me most was that Jesus Christ is the foundation on which their success is built and they measure themselves by Philippians 2:3-4 – “Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.” (NIV) It takes courage to advertise such standards, knowing they answer first to Jesus. That is what I based my decision on. I knew if I didn’t get my hot tub, Mr. Neel would have to answer to Him before he ever answered to me. Thank you for a beautiful hot tub! I pray that people extend grace to you and your company through these unprecedented times. I mean, if toilet paper was in short supply for months around the world and lumber has been hard to come by, what makes a hot tub any different? It was a long wait but it was worth it!
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