I selected People's Choice through MoneySuperMarket as the quote was competitively priced and supported by a 5-Star Defaqto rating.The policy was required to commence on 17 February 2026, which is the start date displayed during the quotation process. However, the end date shown was 16 March 2027, which created some confusion. As the displayed start date was 17 February 2026, I proceeded with the quote and paid the required deposit.Following payment, I received confirmation by email stating that the policy start date was in fact 17 March 2026. I contacted your office today to correct this error, but I was informed that to amend the start date I would need to pay a new deposit, with the original deposit to be refunded only after 17 March 2026, as this is recorded as the policy start date.I expressed my dissatisfaction and requested cancellation of the policy. I was again advised that any refund would not be processed until 17 March 2026.It is unreasonable to take payment a month in advance while refusing to process a refund until a later date, particularly where the issue appears to stem from inaccurate information presented during the quotation process. I request that this matter be reviewed urgently and that my refund be processed without delay.
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