Review Time
Every time I have called to make a claim I'm on hold for 40+ minutes.
Every time I call to make a payment or buy a product I'm on hold no longer than 3 minutes.
It's deliberate and disgusting.
I selected People's Choice through MoneySuperMarket as the quote was competitively priced and supported by a 5-Star Defaqto rating.The policy was required to commence on 17 February 2026, which is the start date displayed during the quotation process. However, the end date shown was 16 March 2027, which created some confusion. As the displayed start date was 17 February 2026, I proceeded with the quote and paid the required deposit.Following payment, I received confirmation by email stating that the policy start date was in fact 17 March 2026. I contacted your office today to correct this error, but I was informed that to amend the start date I would need to pay a new deposit, with the original deposit to be refunded only after 17 March 2026, as this is recorded as the policy start date.I expressed my dissatisfaction and requested cancellation of the policy. I was again advised that any refund would not be processed until 17 March 2026.It is unreasonable to take payment a month in advance while refusing to process a refund until a later date, particularly where the issue appears to stem from inaccurate information presented during the quotation process. I request that this matter be reviewed urgently and that my refund be processed without delay.
I raised a claim with People's Choice, handled by parent company Hastings, in the middle of November. Simple siutation, someone opened their door into my car denting it. CCTV evidence should have been fetched to show the incident and solve the issue straight away. Their online form read my description and tried to put the liability on me to start with (good to know my insurer is ready to accept liability before I have even put the claim in properly) and I have been left with no idea what is going on at all. The claim is still open, which I am now going to have to declare when getting new quotes (because you can be sure I'll be going nowhere near People's Choice, or Hastings again) and when I ask for an update on the complaint I have submitted about all this, I am told it has been assigned, but I can't get an update because the one person handling it isn't available, and apparently no one else can see their notes! Having worked in Insurance based customer service for a decade it all stinks to high heaven of a company who cares about getting your business and then doing as little as possible afterwards. I'm fairly certain this will end up being referred to the FOS, especially if I end up getting smacked with huge premiums because Hastings have let such a simple claim drag on for months, or even (as I fear) they let someone fraudulently claim I was to blame and I end up getting stuck with the liability. Don't let the advertised cheap premium fool you, this might be the most costly insurance policy I've bought if it all goes wrong. Absolute evidence of "You get what you pay for" I guess, just a shame it could cost me so much over the next few years because of the poor service and staff training provided by People's Choice and HastingsUpdate following reply from People's Choice:I had already raised a complaint.... I had to chase for a response after more than two weeks, so the "five working days" mentioned in their reply is a dream.
Considering they're Hastings insurance its unbelievable that my peoples choice renewal went from £600 to £1000 but a new quote was under £400. So much for the new law that they cant charge you more than a new customer. Just incase they reply saying something must of changed, it hasn't. I'm just glad I had auto renewal turned off. In reply to peoples choice (Hastings) below I took out a new policy with Hastings for less than half the price of renewal with peoples choice (also Hastings). They should reward no claims and being a good customer but they would rather chance it by adding £400 a year to your policy and making excuses. This is why the first thing i do with car insurance is turn off auto renewal.
Not enough that they hide the fact that they are part of scam group Hestings Insurance, They charged me 2 times in one week. Tomorrow i will make one trip and i'm cancelling my policy with this scammers.Update on their reply:I don't do business with scammers. So i cancelled it, and you know what, not enough that they charged me a £50 for like...7-9 days, when all insurance was around £700, so this people will not going to cancel you policy if you won't tell them what you going to do with your car. WTF?! It's none of your business what i will do with my car after cancellation. Disgusting.
I 100% selected do not auto renew months before policy ended. Before policy ended I Sold car and then a month later I get charged for a new Insurnace that started even though i selected don’t auto renew!!!I was charged 20 for the renewal cost and the 10 days I had car insurance on a car id didn’t even own and never signed anything saying I wanted new insurance. So stupid. And they won’t give me any of the money back saying it’s procedure.
Terrible service from start to finish. I was transparent, provided all documents, and even police evidence of the theft. Hastings mishandled my claim, lost my key, delayed everything, and offered only £200 for the security risk they caused. Shocking treatment of a loyal customer.
Car insurance renewal came through, £30 cheaper than last year. Quick pop onto Compare the Market and found a new policy for £308 (nearly £230 cheaper than renewal). Called People's Choice to tell them not to auto renew. After a couple of 'fact finding' questions from them, they came back with a NEW renewal price of £320. Its an absolute disgrace that they can miraculously find another £200 down the back of the sofa to bring the renewal down even further.FYI, nothing changed re personal situation, job, car or anything.
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