I raised a claim with People's Choice, handled by parent company Hastings, in the middle of November. Simple siutation, someone opened their door into my car denting it. CCTV evidence should have been fetched to show the incident and solve the issue straight away. Their online form read my description and tried to put the liability on me to start with (good to know my insurer is ready to accept liability before I have even put the claim in properly) and I have been left with no idea what is going on at all. The claim is still open, which I am now going to have to declare when getting new quotes (because you can be sure I'll be going nowhere near People's Choice, or Hastings again) and when I ask for an update on the complaint I have submitted about all this, I am told it has been assigned, but I can't get an update because the one person handling it isn't available, and apparently no one else can see their notes! Having worked in Insurance based customer service for a decade it all stinks to high heaven of a company who cares about getting your business and then doing as little as possible afterwards. I'm fairly certain this will end up being referred to the FOS, especially if I end up getting smacked with huge premiums because Hastings have let such a simple claim drag on for months, or even (as I fear) they let someone fraudulently claim I was to blame and I end up getting stuck with the liability. Don't let the advertised cheap premium fool you, this might be the most costly insurance policy I've bought if it all goes wrong. Absolute evidence of "You get what you pay for" I guess, just a shame it could cost me so much over the next few years because of the poor service and staff training provided by People's Choice and HastingsUpdate following reply from People's Choice:I had already raised a complaint.... I had to chase for a response after more than two weeks, so the "five working days" mentioned in their reply is a dream.
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